+420 321 752 111


Nobody is perfect ...

Because you can learn lessons from your mistakes we want to learn as well and we want to improve our service, too. Even if the annual ratio of complaints is 0.05% we care about solving them ti fullfill customer satisfaction.

Filling out this e-form makes the complaint process run smoothly. In order to solve your complaint asap, please fill in all mandatory fields with an asterisk *


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Attention: We reserve the rights to take the entire shipment back.

If you would like to send us the products for claim via post, please print out this form before clicking the send button. Add date & signature and attach it to the shipment with the labels/products you would like to claim.